Complaints Procedure

At Whitmore Residential Ltd, our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.

If you have a complaint about the service that you have received from the Whitmore Residential Ltd local office you should put your concerns in writing to them directly. The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days.

If you feel the matter remains unresolved you need to address your complaint to the Proprietor at the office, who will conduct an investigation and respond with a final viewpoint.

In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Redress Scheme:

https://www.theprs.co.uk/

Property Redress Scheme

Premiere House,

1st Floor,

Elstree Way,

Borehamwood,

WD6 1JH

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